Ac­ces­si­bil­i­ty at Graz air­port

Accessibility

Toilets:

There are a total of seven WC facilities at Graz Airport that are accessible to the disabled (turning radius of 1.50m). 5 in the departure area (departure hall EG, transit area Schengen, transit area Non-Schengen, upper floor near restaurant and seminar rooms, VIP lounge) and 2 in the arrival area (EG in the public area, EG in the non-public area near baggage claim).
The WC facilities are equipped with the Euro-key locking system, alarm button for emergencies and grab rails. The washbasins are accessible by wheelchair.

Lift:

In order to be able to reach the gallery, seminar rooms, restaurant and observation terrace or the VIP lounge in the passenger hall, there are two handicapped-accessible elevators for persons with disabilities. The cabin size is 1.40 x 1.10 m, and the door width is 0.90 m. The control panel is at a height suitable for the disabled and has switches with tactile lettering (Braille). The lifts are equipped with alarm devices, the normal voice announcements are audible.

Other provisions:

• Stores and restaurants are accessible without barriers; if available, automatically opening sliding doors with a passage width of 1.80m are in use in this area.
• There is a tactile guidance system that extends from the bus drop-off point by means of studded panels to the entrance to the departure hall. At the entrance, there is a button for persons with visual impairments to register with the information desk. Contrast markings with yellow stripes have been installed on the stairs at the entrance and on the intermediate landings.
• The lighting is equipped in accordance with the official requirements; indirect lighting is predominant in the hall, and the panels are also largely indirectly illuminated.
• Sidewalk edges are generally lowered in the area of protective paths and crossings, including at the bus stop. The covered access to the train can also be used without steps and sidewalk edges.
• Barrier-free parking areas: In the entry and exit zone in front of the passenger terminal, in the short-stay parking zone, and in parking lots P0, P1, P2 (parking garage) and P3, there are specially marked parking spaces for the disabled. From here, you can take the shortest route to the terminal.

The handicap service

Graz Airport provides a special service for passengers with limited mobility: Trained escort personnel help with all necessary matters from a pre-determined pick-up point. From check-in to security control and finally to the aircraft – wherever assistance is needed.

Upon arrival, the passenger is picked up from the aircraft, assisted with baggage claim, passport and customs checks, etc. and accompanied to a pre-defined point (e.g.: information, cab, parking lot, etc.).

At Graz Airport there are currently 10 wheelchairs, 2 carrying chairs, a stair climber and a special lifting device in use. This makes it possible to escort people who are dependent on a wheelchair (Carry Passenger) into and out of the aircraft without barriers. Passengers transported lying down (Stretcher Passenger) can also be carefully transferred or accompanied in this way.
This assistance service for persons with reduced mobility is of course provided free of charge.

At least two hours before departure, the passenger to be assisted should be at the pick-up point or at least one hour before departure at the check-in counter. The information staff will take care of further assistance.

Registration for the handicap service is normally made via the travel agency or airline at the time of booking, in exceptional cases no later than 48 hours before the flight. Direct booking of this assistance service at Graz Airport is not possible.

Detailed information is available on the Graz Airport website: www.flughafen-graz.at.